What is a recurring cleaning contract?
A recurring cleaning contract is a scheduled, ongoing cleaning agreement between your facility and us. It specifies which areas are cleaned, what tasks are performed, how often cleaning occurs, and the fixed monthly price. Unlike a one-off clean, a recurring contract eliminates the need to rebook each time and ensures consistent standards between visits.
How long is the contract term?
Initial contracts are typically 12 months, with a 30-day written notice clause for termination after the initial term. We do not lock clients into multi-year contracts. If the service does not meet the agreed standard, we address it — we do not rely on contract length to retain accounts.
Do you provide cleaning supplies and equipment?
Yes. Our crew arrives with all equipment and cleaning products. Consumables (toilet paper, hand soap, paper towels) can be included or excluded from your contract scope — if included, they are restocked as part of the service and priced into the monthly figure.
What if I need to change my cleaning schedule?
Schedule changes — moving your cleaning day, adjusting frequency, adding or removing visits during busy periods — are handled through a written scope amendment. We ask for as much notice as possible for frequency changes; day-of-week changes can typically be accommodated with one week's notice.
What happens if something is missed during a cleaning visit?
Contact us during business hours (Mon–Fri 8:30am–5:00pm) and we will acknowledge within 2 hours. For items that require a return visit, we schedule it within 24 hours at no additional charge. Persistent misses against the written scope are a scope-management issue, not a billing issue — we correct them, not invoice you for the correction.
Do you clean medical offices?
Yes. We provide nightly and weekly recurring cleaning for medical and dental offices throughout Sun City and the West Valley. Medical facilities require specific protocols for clinical areas and restrooms. We confirm the scope for any medical facility during the site walkthrough and ensure the crew assigned has relevant experience.
Are your crews background-checked?
Yes. All crew members undergo background checks before being assigned to client accounts. We carry general liability insurance, bonding and workers' compensation coverage. A certificate of insurance is provided with every contract.
Do you serve areas outside Sun City?
Yes. We serve Sun City and communities within approximately 25 miles, including Sun City West, Youngtown, El Mirage, Peoria, Surprise, Glendale, Waddell and Phoenix. If your facility is in a community not listed, contact us and we will confirm whether it falls within our service radius.
How quickly can you start?
After a signed contract and completed site walkthrough, most new accounts begin service within 5–10 business days. Scheduling depends on crew availability for your preferred day and time. We confirm a start date in writing before you sign.