Our Process & Guarantee
Most cleaning contractor problems happen in the first 30 days: a crew that does not show on the scheduled day, a scope that was verbally agreed but not written down, or a price that shifts after the first invoice. Our process is designed to prevent each of those problems.
Site Walkthrough
We visit your facility before quoting. We walk every area that will be cleaned, note access requirements, identify anything that needs a specific approach (sealed floors, clinical areas, sensitive equipment), and confirm the scope you want. The walkthrough is free and takes 20–40 minutes for most facilities.
Written Scope of Work
We issue a written scope of work that lists every area to be cleaned, the tasks performed in each area, the frequency, and what is excluded. This document is part of your contract. If a task is not in the scope, it is not in the price. If you want it added, we discuss and price it in writing before the next visit.
Crew Assignment
We assign a named crew to your account before the first visit. The same crew services your facility on every scheduled visit. If a crew member is unavailable, a substitute is sent — we notify you in advance if we can, and always by the morning of the scheduled visit.
First Clean
The first clean takes longer than subsequent visits. Initial cleaning of a facility that has been serviced by a different contractor, or that has not had professional cleaning recently, requires additional time to reach the baseline standard. We account for this in the first-visit price rather than billing a surprise "initial deep clean" fee.
30-Day Check-In
At 30 days we contact your facility manager for feedback. Are there areas that need more attention? Has anything about your schedule or access changed? This is the point where scope adjustments are easiest to make, and the point where most early issues are identified and fixed. We do not wait for you to raise a problem — we ask.
Response Time Commitment
For issues raised during business hours (Mon–Fri 8:30am–5:00pm): we acknowledge within 2 hours and resolve or provide a clear resolution plan by end of business day. For issues raised outside business hours: we acknowledge by 9am the next business day. A missed scheduled clean without prior notice is re-cleaned at no charge within 24 hours.